Privacy Policy

1. Information We Collect

At Home Emergency Services, we collect information that you provide to us directly when you:

• Request a service or repair
• Contact us via phone, email, or our website
• Complete forms on our website

This information may include your name, address, phone number, email address, and details about your service requirements.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage the services you request
• Communicate with you about your service appointments
• Process payments
• Improve our services and customer experience
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Gas Safe registered engineers who will carry out your service
• Third-party service providers who assist us in operating our business
• Legal authorities when required by law

Third-Party Services We Use:

• HubSpot: Customer relationship management (CRM) for managing and tracking your enquiries
• Data-8: Phone number validation to ensure contact accuracy
• Ideal Postcodes: Address lookup service for accurate address entry
• Google Analytics, Google Tag Manager, Google Ads: Website analytics and advertising services

We use cookies to analyze website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences or our cookie consent banner.

We use cookies for:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing cookies: Track advertising campaigns and measure effectiveness (Google Ads)

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

5. Your Rights

Under data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Typically, we retain lead information for up to 7 years in accordance with business record retention requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.